Privacy Policy FCB888 –
Your Information Security, Our Priority

01 Introduction

FCB888 ("we", "the platform") takes personal data protection responsibilities very seriously. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and storage of personal information you provide while using our online betting platform at fcb888.vu and the fcb888 mobile app.

This policy applies to all registered members, website visitors, and anyone who interacts with the FCB888 platform in any way. By using our services, you agree that we may collect and use your information as described in this document.

This Privacy Policy should be read together with Terms and Conditions FCB888 and Responsible Gaming Policy ours, which together form the complete agreement between you and fcb888.

02 Data We Collect

FCB888 only collects information that is strictly necessary to provide a safe, fair, and responsible service. The following are the categories of data we collect:

A. Information You Provide Directly

• Registration information: full name, date of birth, phone number, email address, and encrypted password.
• Identity verification documents (KYC): a copy of your MyKad, bank statement, or other supporting documents requested during the verification process.
• Financial information: bank account number, bank name, and account holder name for deposit and withdrawal purposes.
• Communications with support: live chat conversation records, emails, and support tickets you have submitted to us.

B. Information Collected Automatically

• Technical data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, games played, session duration, login frequency, and betting records.
• Location data: general location based on IP address for geographic compliance and fraud prevention purposes.
• Cookie data: information stored through cookies and similar tracking technologies. See Section 6 for further details.

C. Information from Third-Party Sources

• Identity verification information from a licensed KYC service provider.
• Anti-money laundering (AML) screening data from recognised compliance service providers.
• Basic profile information if you register using a social media account (where this option is available).

03 How We Use Your Data

All data collected by fcb888 is used for legitimate and transparent purposes. We do not use your data for any purpose beyond what is stated below:

• 🔑
  Account Management & Verification Creating and managing your account, verifying your identity at login, and ensuring the security of your account at all times.
• 💳
  Financial Transaction Processing Processing deposits, withdrawals, bonus payments, and all financial transactions safely and efficiently.
• 🛡️
  Fraud Prevention & Security Detecting and preventing fraud, money laundering, bonus abuse, and other security threats.
• 📞
  Customer Support Providing effective technical assistance and customer support based on your account history and interactions with the platform.
• 📊
  Analytics & Platform Improvement Analysing usage patterns to improve user experience, platform performance, and new game offerings.
• 🎁
  Marketing Communications (With Consent) Sending promotional information, bonuses, and exclusive offers via email or app notifications — only if you have consented to receive them.
• ⚖️
  Legal & Regulatory Compliance Fulfilling legal obligations, including Malaysia's PDPA requirements, regulatory authority directives, and valid court orders.

04 Information Sharing with Third Parties

FCB888 never sold, never rented, and never exchanged your personal data with any third party for marketing purposes. However, there are limited situations where we need to share your information:

Trusted Service Providers

FCB888 works with selected service providers that help us operate the platform, including:

• Identity verification (KYC) provider: to verify the identity of new members.
• Get licensed payment: to securely process deposit and withdrawal transactions.
• Game provider: slot, Live Casino, and Sports Betting software integrated into our platform.
• Cloud hosting service: secure, encrypted data storage at certified data centres.

All these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon with fcb888.

Legally Mandated Disclosure

Fcb888 may disclose your information when required by law, including in response to court orders, search warrants, or valid requests from Malaysian or international law enforcement authorities.

05 Data Security

The security of your data is fcb888's absolute top priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected.

Technical Measures

• 256-bit SSL Encryption: all data transmitted between your device and our platform is fully encrypted.
• Static data encryption: sensitive data stored in our databases is encrypted using AES-256.
• Two-factor authentication (2FA): an additional security layer that is available and encouraged for all members.
• 24/7 Monitoring: a threat detection system that operates around the clock to identify suspicious activity.
• Periodic penetration testing: the fcb888 platform undergoes regular security audits and penetration testing by independent parties.

Organisational Measures

• Access to members' personal data is strictly limited to staff with a legitimate business need only.
• All fcb888 staff with access to member data undergo comprehensive data security training.
• Clear, tested security incident response procedures are in place to address any potential breaches.

06 Cookies & Tracking Technologies

Fcb888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

07 Your Rights as a Data Subject

Under Malaysia's PDPA and international data protection best practices, you have the following rights regarding your personal data at FCB888:

To exercise any of the above rights, contact the fcb888 data protection team via live chat or our support email. We will process your request within 14 working days.

08 Data Retention & Deletion

Fcb888 does not retain your personal data longer than necessary for the purposes stated in this policy. The following are our general data retention period guidelines:

• Active account data: retained for as long as your account remains active.
• Financial transaction records: retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial legal requirements.
• KYC documents: retained for 5 years after account closure, as required by anti-money laundering regulations.
• Support communication logs: retained for 2 years for quality assurance and reference purposes.
• Closed account data: basic data is retained for 5 years after account closure before being permanently deleted.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.

09 Children's Privacy

FCB888 is a betting platform exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we find that personal data of a minor has been collected without the knowledge or consent of a legal guardian, we will promptly take the following steps:

• Suspending the account in question immediately while an investigation is conducted.
• Deleting all personal data of the individual from our systems as soon as possible.
• Refunding any deposits made if age fraud is confirmed.

If you have reason to believe that a minor has registered an account at fcb888, please contact our support team immediately.

10 Links to Other Websites

The fcb888 platform may contain links to third-party websites, including game provider sites or payment partners. This Privacy Policy applies solely to the fcb888 platform and does not cover the privacy practices of those third-party websites.

Fcb888 is not responsible for the content or privacy practices of external websites. We encourage you to read the privacy policy of every website you visit before providing any personal information.

11 Changes to This Privacy Policy

FCB888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or the technologies we use.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on the platform's home page for a minimum of 14 days.
• Sending in-app notifications or emails to all active members for material changes.

Continued use of the fcb888 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, please stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how fcb888 handles your personal data, please reach out to us through the following channels:

You can also find answers to privacy-related frequently asked questions on the FCB888 FAQ ours. We aim to respond to all privacy-related enquiries within 3 working days.